Coronavirus
Covid19 precautions from 4th April 2022 until further notice
Levels of Covid19 infection continue to be very high even though the testing and isolation requirements set by the Government and the Department of Health have been removed from 4th April 2022. Glenthorne offers facilities to Guests who have special health and care needs, some of whom may be particularly vulnerable to infection with Covid19. The Trustees of Glenthorne have therefore adopted the following recommendations to ameliorate the spread of Covid19 within the Guest House.
Masks. The wearing of masks is voluntary for both staff and guests. If you are concerned that you are vulnerable to the Covid19 Glenthorne has a stock of high performance masks (FFP2, N95, FFP3) available at cost at the reception desk. Please just ask!
Sanitising Hands. Guests are asked to continue to sanitise their hands on entry into the building, before handling communal facilities and the dining room.
Coughs and Colds. Current research indicates the new variants of Covid19 cause cold like symptoms rather than fever, cough and loss of taste and smell. If you have a cold we ask you stay away from others and wear a high level mask (see above). You may be asked to take a test. Lateral Flow Tests for Covid19 are available from reception at cost. Should you test positive we ask that you cancel your stay and leave for home.
Glenthorne Trustees
Glenthorne Guest House Statement 19th July 2021
We have been thinking long and hard about ‘Freedom Day’ and what that means for visitors and staff at Glenthorne. In light of the rapidly growing number of cases, we have decided to maintain our Covid safety procedures. This allows us to continue to minimize the risk of infection while you stay with us and provides a sense of security for our most vulnerable visitors.
Our staff will continue to wear masks during each meal service.
We will continue reserving tables per group/bauble as much as we can.
Course participants are classed as a bauble so you will be seated with the course participants all through the duration of the course.
All hand sanitizing stations and social distance signage will remain in place.
Whilst face coverings are no longer a legal requirement in England, we are following the latest government guidance which expects and recommends that people continue to wear a mask in busy, enclosed spaces. Here at Glenthorne we politely ask you that you do this especially around reception and the tea spot areas.
Our staff will ensure we maintain the COVID cleaning measures we adopted last summer. We are not servicing the rooms during your stay. The bedrooms are sanitized after each departure remaining your safe space for the duration of your stay. Should you need anything for the bedroom, bathroom, and/or tea tray, there is a form you can fill and bring to reception. We, then, will ensure the items you need are delivered in a safe way to your room by placing them outside your door in a bag.
All staff has had at least one vaccine although most of us have already had them both. We do a temperature check before every shift and staff are encouraged to take a lateral flow test twice a week.
We want to take this opportunity to say a huge thank you for choosing to visit us and supporting us through our toughest 18 months in business. We also want to thank our staff for their continued commitment to creating the best and safest holiday experience for you.
Here at Glenthorne, we hope that everyone can feel happy and confident while staying with us. Nevertheless, we understand these are difficult and uncertain times for everybody and, if you wish to cancel your reservation, we will issue a full refund of your deposit or change your dates free of charge.
Should you need any further information, please do not hesitate to contact us on 015394 35389.
The Glenthorne Team
Coronavirus update
Glenthorne Guest House Statement 22nd February 2021
After the last Government press conference, we are saddened to announce that Glenthorne Guest House & Quaker Centre will remain closed until May 16th.
We hope that we can welcome you all to Glenthorne again from May 17th when the new season will begin. Our office will remain open Monday to Friday (9 am to 1 pm) during this closed period. You can reach us by calling 015394 35389 or via email writing to info@glenthorne.org
We will be happy to help with any queries you may have regarding making a new booking and/or any existing reservations for 2021 and beyond.
Thank you for your support during this difficult time.
The Glenthorne Team
** Please note we are in the process of contacting all guests due to stay with us between now and May 16th. We appreciate your patience whilst we deal with all your inquiries.
Coronavirus update
Glenthorne Guest House Statement 4th November 2020
After the last Government’s press conference, we are saddened to announce the closure of Glenthorne Guest House & Quaker Centre from Thursday the 5th of November. As every year, Glenthorne will remain closed during December and January which means that this is the end of the season for us. Please, let us offer our sincerest apologies for this news.
We hope that we can welcome you all to Glenthorne again from February 2021 when the new season will begin. Our office will remain open Monday to Friday (9 am to 1 pm) during this closed period. You can reach us by calling 015394 35389 or via email writing to info@glenthorne.org
We will be happy to help with any queries you may have regarding making a new booking and/or any existing reservations for 2021 and beyond.
Thank you for your support during this difficult time.
The Glenthorne Team
** Please note we are in the process of contacting all guests due to stay with us between now and the end of November. We appreciate your patience whilst we deal with all your inquiries.
Coronavirus update
Glenthorne Guest House Statement 30th June 2020
First of all, during this difficult time, we thank you for your continued support and loyalty. We are glad to say that will be open to guests as of the 7th of August.
Glenthorne Guest House has always put the health and safety of its guests and staff first and even more so during the Covid-19 pandemic. We have conducted a thorough Risk Assessment reviewing every part of our guest house and our processes and made appropriate measures and controls to minimise the risks of infection from Covid-19.
The measures we have put in place include:
Enhanced cleaning beyond our usual high standards. All key areas of the guest house will be cleaned and sanitised to government guidelines on a regular basis, including door handles, light switches and regular touch points. All guest rooms will be cleaned and sanitised using the appropriate cleaners and disinfectants. We outsource our bedding and towels needs, guaranteeing this way to meet hygiene regulations at all times. This gives us peace of mind as we know that our responsibilities are being met and that we are creating an even cleaner, safer environment for everyone.
Investment in high quality hand sanitiser that will be available at key points through both buildings in the guest house for everyone to use.
Provision of adequate Personal Protection Equipment in accordance with Government guidelines for all members of staff.
Processes to enable social distancing between staff and other guests, where practically possible.
Staff will wear face coverings when the 1 metre plus rule cannot be met.
Staff will maintain a high level of hand cleanliness and hygiene.
We are happy to discuss every aspect of the measures that we have put in place and if necessary, the full Risk Assessment will be available to guests.
The Safety Steps we are putting in place:
We are the same friendly and helpful team as we were before Covid-19 and will do everything we can to ensure you have a wonderful and enjoyable stay.
We are committed to providing all our guests a clean and safe environment to stay whilst in Grasmere and using best practice Government and the World Health Organisation guidelines we have put in place a set of safety and hygiene protocols to ensure Glenthorne Guest House is as clean and safe as possible.
1. Social Distancing
We are putting in place social distancing measures where possible, such as in the reception, guest dining room and other communal areas such as the lounge and the conservatory.
2. Hand Sanitising
We have placed hand sanitisers for guests to use in key areas, such as the reception and the entrance to the dining room and lounge.
3. Cleaning and Disinfecting
We have removed any unnecessary items from around the guest house to enable thorough cleaning. All key touch points will be regularly cleaned using EU standard BSEN1276 sanitiser.
4. Staff Health, PPE and Cleanliness
Staff will have their temperature checked every morning. We will be wearing face coverings when in the guest house when the 1 metre+ rule cannot be met. We will be following strict guidelines for hand cleaning and respiratory hygiene.
5. Express Check-in
To minimise guest-staff and guest-guest contact a new streamlined check-in process has been implemented. This includes verbal acceptance of our terms and conditions and room keys sanitised and placed for you on the desk. We will not take you to your room unless you require us to do so.
6. Air Flow
We will keep doors and windows open as much as possible to increase air circulation.
7. Your Bedroom
Your room will be deep cleaned and sanitised to a high standard using EU standard BS1SEN1276 cleaners and sanitisers. We have removed additional soft furnishings and printed materials to minimise contact surfaces, but these are available on request. Our linen and towels are sent to a contracted outside laundry that guarantees that they will be washed above 60°C. For the time being, we will not carry out our daily servicing of the rooms unless you request it. When requested, the service will be done while you are out of the room. Please, do not hesitate and ask for anything you need and we will make sure it is delivered safely to your door (extra towels, extra linen, tea, coffee, milk, etc.)
8. Breakfast and dinner service
Depending on the volume of reservations we have each day, we may have to organise two seatings for breakfast and dinner. When this happens, we will ask you to choose between the two time slots. This is because it is necessary to limit the number of people in the dining room in order to ensure a one meter plus social distance. We will serve your breakfast / dinner to your table, including tea, coffee and juice. For the time being, the self-service breakfast cereal bar will not be available.
When possible, the same table will be reserved for you / your party during your stay.
9. Our Guest Lounge, tea spot and public toilets.
We will keep our guest lounge and conservatory open but we will remind guests to maintain social distancing. We have removed soft furnishings, games, books and maps. Maps will be available at reception. We have also removed the tea spot in the foyer, but you are welcome to bring your own drinks into the lounge.
There are two public toilets available in the main house on the ground floor. These will remain open for guest use but we will advise guests to use their own en-suite as much as they can. Nevertheless, the public toilets will be thoroughly cleaned regularly through the day. A schedule of the cleaning times will be available behind the toilet door.
10. Methods of Payment
Our preferred method of payment is debit or credit card but we will accept cash if necessary. At check-in we will ask if it is acceptable for us to take payment automatically removing the need to use the credit card machine. An invoice will be emailed or posted to you. For any extras you may have during your stay, there will be a contactless paying option.
11. Express Check-out
To reduce contact with staff and other guests we are happy for guests to leave without any formalities provided payment has been processed and your key has been returned. There will be a box at the reception desk where you can pop in the room key.
These processes may change as we are required to comply with the latest government guidelines.
Reservations and future bookings
We will be open to guests as of 7 August. For availability and reservations please call us directly on 015394 35389 or send an email to info@glenthorne.org
Although we are closed until August, there is a dedicated member of staff answering the phone/emails every week from Monday to Friday from 9am to 3pm. Please give us a call or drop us an email. We will be happy to help with any queries you may have.
We obviously reserve the right to cancel bookings should the government extend the shutdown of our business or reinstate the lockdown at a later date.
If we are open to guests and you have an existing booking or make a new booking our standard Cancellation Policy and general Terms and Conditions apply. If you fall ill, either with Covid-19 or any other condition it will still be necessary to charge in accordance with our Cancellation Policy. We highly recommend that you take out travel insurance to cover the cost of your visit.
We ask that if you are feeling unwell prior to your visit that you follow government guidelines and do not travel.
If you have any questions, please call us to discuss on 015394 35389.
The Glenthorne Team
