Glenthorne Guest House Statement 30th June 2020
Glenthorne Guest House has always put the health and safety of its guests and staff first and even more so during the Covid-19 pandemic. We have conducted a thorough Risk Assessment reviewing every part of our guest house and our processes and made appropriate measures and controls to minimise the risks of infection from Covid-19.
The measures we have put in place include:
Enhanced cleaning beyond our usual high standards. All key areas of the guest house will be cleaned and sanitised to government guidelines on a regular basis, including door handles, light switches and regular touch points. All guest rooms will be cleaned and sanitised using the appropriate cleaners and disinfectants. We outsource our bedding and towels needs, guaranteeing this way to meet hygiene regulations at all times. This gives us peace of mind as we know that our responsibilities are being met and that we are creating an even cleaner, safer environment for everyone.
Investment in high quality hand sanitiser that will be available at key points through both buildings in the guest house for everyone to use.
Provision of adequate Personal Protection Equipment in accordance with Government guidelines for all members of staff.
Processes to enable social distancing between staff and other guests, where practically possible.
Staff will wear face coverings when the 1 metre plus rule cannot be met.
Staff will maintain a high level of hand cleanliness and hygiene.
We are happy to discuss every aspect of the measures that we have put in place and if necessary, the full Risk Assessment will be available to guests.
The Safety Steps we are putting in place:
We are the same friendly and helpful team as we were before Covid-19 and will do everything we can to ensure you have a wonderful and enjoyable stay.
We are committed to providing all our guests a clean and safe environment to stay whilst in Grasmere and using best practice Government and the World Health Organisation guidelines we have put in place a set of safety and hygiene protocols to ensure Glenthorne Guest House is as clean and safe as possible.
1. Social Distancing
We are putting in place social distancing measures where possible, such as in the reception, guest dining room and other communal areas such as the lounge and the conservatory.
2. Hand Sanitising
We have placed hand sanitisers for guests to use in key areas, such as the reception and the entrance to the dining room and lounge.
3. Cleaning and Disinfecting
We have removed any unnecessary items from around the guest house to enable thorough cleaning. All key touch points will be regularly cleaned using EU standard BSEN1276 sanitiser.
4. Staff Health, PPE and Cleanliness
Staff will have their temperature checked every morning. We will be wearing face coverings when in the guest house when the 1 metre+ rule cannot be met. We will be following strict guidelines for hand cleaning and respiratory hygiene.
5. Express Check-in
To minimise guest-staff and guest-guest contact a new streamlined check-in process has been implemented. This includes verbal acceptance of our terms and conditions and room keys sanitised and placed for you on the desk. We will not take you to your room unless you require us to do so.
6. Air Flow
We will keep doors and windows open as much as possible to increase air circulation.
7. Your Bedroom
Your room will be deep cleaned and sanitised to a high standard using EU standard BS1SEN1276 cleaners and sanitisers. We have removed additional soft furnishings and printed materials to minimise contact surfaces, but these are available on request. Our linen and towels are sent to a contracted outside laundry that guarantees that they will be washed above 60°C. For the time being, we will not carry out our daily servicing of the rooms unless you request it. When requested, the service will be done while you are out of the room. Please, do not hesitate and ask for anything you need and we will make sure it is delivered safely to your door (extra towels, extra linen, tea, coffee, milk, etc.)
8. Breakfast and dinner service
Depending on the volume of reservations we have each day, we may have to organise two seatings for breakfast and dinner. When this happens, we will ask you to choose between the two time slots. This is because it is necessary to limit the number of people in the dining room in order to ensure a one meter plus social distance. We will serve your breakfast / dinner to your table, including tea, coffee and juice. For the time being, the self-service breakfast cereal bar will not be available.
When possible, the same table will be reserved for you / your party during your stay.
9. Our Guest Lounge, tea spot and public toilets.
We will keep our guest lounge and conservatory open but we will remind guests to maintain social distancing. We have removed soft furnishings, games, books and maps. Maps will be available at reception. We have also removed the tea spot in the foyer, but you are welcome to bring your own drinks into the lounge.
There are two public toilets available in the main house on the ground floor. These will remain open for guest use but we will advise guests to use their own en-suite as much as they can. Nevertheless, the public toilets will be thoroughly cleaned regularly through the day. A schedule of the cleaning times will be available behind the toilet door.
10. Methods of Payment
Our preferred method of payment is debit or credit card but we will accept cash if necessary. At check-in we will ask if it is acceptable for us to take payment automatically removing the need to use the credit card machine. An invoice will be emailed or posted to you. For any extras you may have during your stay, there will be a contactless paying option.
11. Express Check-out
To reduce contact with staff and other guests we are happy for guests to leave without any formalities provided payment has been processed and your key has been returned. There will be a box at the reception desk where you can pop in the room key.
These processes may change as we are required to comply with the latest government guidelines.
Reservations and future bookings
We will be open to guests as of 7 August. For availability and reservations please call us directly on 015394 35389 or send an email to firstname.lastname@example.org
Although we are closed until August, there is a dedicated member of staff answering the phone/emails every week from Monday to Friday from 9am to 3pm. Please give us a call or drop us an email. We will be happy to help with any queries you may have.
We obviously reserve the right to cancel bookings should the government extend the shutdown of our business or reinstate the lockdown at a later date.
If we are open to guests and you have an existing booking or make a new booking our standard Cancellation Policy and general Terms and Conditions apply. If you fall ill, either with Covid-19 or any other condition it will still be necessary to charge in accordance with our Cancellation Policy. We highly recommend that you take out travel insurance to cover the cost of your visit.
We ask that if you are feeling unwell prior to your visit that you follow government guidelines and do not travel.
If you have any questions, please call us to discuss on 015394 35389.
The Glenthorne Team